Shipping policy
Introduction
Welcome! At Kavisa, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs:
Standard Shipping: Delivery within 5-7 business days.
Express Shipping: Delivery within 2-3 business days.
Overnight Shipping: Delivery by the next business day.
Delivery times are estimates and may vary based on your location and external factors.
Order Processing Time
Orders are processed within 1-2 business days (Monday-Friday).
Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.
Shipping Rates
Shipping charges are calculated based on the weight and dimensions of your order, and the shipping method chosen. Rates will be displayed at checkout.
International Shipping
We ship worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs fees, taxes, or import duties.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, please contact our customer service team at contact@kavisa.store within 7 days of the delivery date for assistance.
Important Notice on Delivered Status (Porch Piracy): Kavisa Store relies on the official tracking information provided by our shipping carriers (e.g., USPS, FedEx, DHL). Once a package is marked as "Delivered" by the carrier to the shipping address provided during checkout, the contract of carriage is deemed fully executed, and risk of loss transfers to the customer. Kavisa Store is not responsible for packages that are stolen, misplaced, or lost after a confirmed delivery status. Customers are advised to contact their local postal service or file a claim directly with the carrier for any post-delivery theft.
Incorrect Address
Please ensure your shipping address is 100% correct and complete before placing an order. We are not responsible for non-delivery or packages delivered to an incorrect address due to errors, omissions, or typos provided by the customer. In such cases, the order will not be eligible for a refund or free replacement.